-01.png)
Standards - Guest Experience - Audits
HotelAudit
HotelAudit helps hotels, management companies, and hospitality brands turn guest experience into a competitive advantage through operational audits, standards development, and hands-on coaching — spanning both guest and employee journeys, across physical and digital touchpoints — to drive consistency, service quality, and high-performing teams.
Guest Journey Auditing
Turn operational chaos into clarity with practical, brand-aligned standards.We create usable SOPs that empower your team to deliver consistently, confidently, and on-brand.
We assess the full guest experience across every department and touchpoint — from the front desk to breakfast service, housekeeping to check-out. Our audits are designed to reveal the service gaps, inconsistencies, and missed opportunities that impact satisfaction, reviews, and repeat business. Every audit includes in-depth observations, staff interaction scoring, brand alignment checks, and an actionable improvement plan.
Whether you're part of a global brand or an independent property, we help you understand exactly how your hotel performs in the eyes of your guests — and how to raise the standard.
SOPs & Standards
See your hotel through the eyes of your guests — across every physical and digital touchpoint. We identify the gaps that impact satisfaction, loyalty, and reputation, then help you close them fast.
Operational excellence starts with clear, practical standards. We help you create or refresh your Standard Operating Procedures across all departments, making them useful, accessible, and aligned with your brand promise. No generic templates — we co-create SOPs with your teams to ensure buy-in, real-world relevance, and ease of adoption.
Whether you need a full suite of brand standards or targeted fixes for underperforming departments, we deliver structured tools that drive consistency, reduce errors, and improve service confidence.
Coaching & Support
Real change happens on the floor, not in a folder. We coach your people, embed new habits, and support teams to deliver excellence every day.
A great audit or SOP means little without team engagement. That’s why we embed coaching into every project. We work directly with managers, team leads, and frontline staff to bring new standards to life — through guided sessions, on-the-floor mentoring, and practical feedback loops.
Our support doesn’t stop at the delivery report; we help your people understand, apply, and sustain operational improvements. The result? Confident teams, consistent delivery, and leadership that’s aligned and accountable.
