Crafting Memorable Guest Experiences
Elevating Hospitality Standards
HotelAudit, a premier consulting firm, specialises in hotel standards, tech, and guest journey audits. With a rich history of over 25 years, we are dedicated to enhancing the guest experience by meticulously crafting a journey that consistently exceeds expectations. Our distinctive approach unveils the true guest perspective, providing valuable insights for hoteliers to deliver exceptional service and create memorable stays for their guests.
Team
Meet Our Experts
Duncan Cameron FIH
Our Founder and CEO, Duncan is a Fellow of HOSPA and the Institute of Hospitality, and a global expert in hospitality brand standards and hotel technology. With extensive experience across luxury hotels and fine dining, he combines operational expertise with innovative tech solutions. His unique background in hospitality and software development drives excellence in guest experience and brand compliance.
Sarah Lawson
Sarah, a hospitality technology expert and Member of the Institute of Hospitality, specialises in digital transformation and guest experience optimisation. With two decades of experience across leading hotel groups and tech startups, she bridges the gap between traditional hospitality and innovative solutions. Her expertise in data analytics and operational systems drives sustainable growth and service excellence.
​
James Harrison
James, a operations expert specialises in brand standards implementation and operational excellence. With over 15 years of experience across luxury hotels and resorts worldwide, he transforms hotel operations through systematic quality management. His expertise in standard operating procedures and team development consistently elevates service delivery and brand integrity.